1 Scientia Privacy Policy
Scientia Ltd is a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you. This privacy policy sets out how Scientia uses and protects any information that you give Scientia when you use this website.
Scientia is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
Scientia may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25 May 2018.

2 Data Protection Principles
We will comply with data protection law and principles, which means that your data will be:
• Used lawfully, fairly and in a transparent way.
• Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
• Relevant to the purposes we have told you about and limited only to those purposes.
• Accurate and kept up to date.
• Kept only as long as necessary for the purposes we have told you about.
• Kept securely

3 What we Collect
We may collect the following information:
• Name and job title
• Contact information including email address
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers

4 How we use your Personal Data
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Other information relevant to customer surveys and/or offers
• We may use the information to improve our products and services
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
• We may send you newsletters, product updates and event information including webinars
• The information may be used to customise the website according to your interests
• Where we need to perform the contract we are about to/have entered into with you
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
• Where we comply with a legal or regulatory obligation Headings

5 Purposes for which we will use your Data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below:

Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To register you as a new customer

(a) Identity
(b) Contact Performance of a contract with you
To process and deliver your order/services including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us (a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and Communications (a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey (a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications (a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

(a) Identity
(b) Contact
(c) Technical (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you (a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

(a) Technical
(b) Usage Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

To make suggestions and recommendations to you about goods or services that may be of interest to you

(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile Necessary for our legitimate interests (to develop our products/services and grow our business)

6 Use of Cookies by Scientia
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. You can read more about how we use cookies on our Cookies page.

7 Search Engine
When someone visits www.scientia.com we use a third party service, Google Analytics. To collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

8 E-Communications
We use a third party provider, Pardot, to deliver our e-newsletters, webinars and events, and product updates. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletters, webinars and events, and product updates. For more information, please see Pardot Privacy Statement.

9 WordPress
We use a third party service, WordPress.com, to publish our website. We use a standard WordPress service to collect anonymous information about users activity on the site, for example the number of users viewing pages on the site.

10 People who use our LiveChat service
We use a third party provider, Zendesk, to supply and support our LiveChat service, which we use to handle customer enquiries in real time. If you use the LiveChat service we will collect your name, email address and the contents of your LiveChat Session. This information will be retained indefinitely and will not be shared with any other organisations. You can request a transcript of your LiveChat session if you provide your email address at the start of your session.

11 Links to other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not guaranteed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the application.

12 Data Sharing
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it. Where we use certain non-EU service providers, we may use specific contracts which give personal data the same protection it has in Europe.

13 Marketing
We would like to send you information about products, newsletters, webinars and events which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have the right to stop us from contacting you for marketing purposes at any time. If you no longer wish to be contacted for marketing purposes, please click here.

14 Third-party marketing
We do not share your personal data with any company outside of Blackmores for marketing purposes.

15 Data Security
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need-to-know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality. Details of these measures may be obtained from the Data Compliance Officer.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

16 Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. We operate a retention policy and retention schedule which you can request by contacting us.

17 Right to Withdraw Consent
You have the right to withdraw your consent at any time. To withdraw your consent, please contact the Data Compliance Officer. Once we have received notification that you have withdrawn your consent, we will dispose of your personal data securely. We will process this request within 30 days.

18 Changes to our Privacy Policy
We keep our privacy policy under regular review and we will place any updates on this webpage. This privacy policy was last updated September 2018.

19 Data Compliance Officer
The Data Compliance Officer is to oversee compliance with this privacy notice. If you have any questions about this privacy notice or how we handle your personal information, please contact the Data Compliance Officer, Scientia Ltd, CPC1, Capital Park, Fulbourn, Cambridge, CB21 5XE. You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

20 Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data.
• Request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Request correction of your personal data. This enables you to have any incomplete or in accurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us delete or remove your personal data wher you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process our information which override your rights and freedoms.
• Request restriction of processing your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
• Request transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
• Right to withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact us.

21 How to Contact us
Please contact us if you have any questions about your privacy policy or information we hold about you:
Data Compliance Officer, Scientia Ltd, CPC1, Capital Park, Fulbourn, Cambridge, CB21 5XE

Cookie Policy

How we use cookies

A cookie is a small file which is placed on your computer’s hard drive. The cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Category 2: performance cookies

These cookies collect information about how visitors use our website,  for instance which pages visitors go to most often, and if they get  error messages from web pages. These cookies don’t collect information  that identifies a visitor. All information these cookies collect is  aggregated and therefore anonymous. It is only used to improve how our  website works.

“By using our website, you agree that we can place these types of cookies on your device.”

List of cookies:

Name: Session

What they do: This is needed for the website to run on a Windows server, it does not collect any information about the user.

Duration: expires at the end of use

Name: Google Analytics

What they do: Google Analytics sets cookies to help  us accurately estimate the number of visitors to the website and volumes  of usage. This is to ensure that the service is available when you want  it and fast.

Duration:

Utma – this expires after 2 years

Utmb – expires after 1 hour

Utmc – session cookie which expires at the end of use

Utmz – expires after 6 months

Category 3: functionality cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located.

These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog.

The information these cookies collect are anonymised and they cannot track your browsing activity on other websites.

“By using our website, you agree that we can place these types of cookies on your device.”

List of cookies:

Name: Youtube

What they do:These cookies allow you to watch the streamed videos from Youtube.

Duration:

Visitor_info1_live – expires after 1 month

YSC – session id

PREF – expires after 2 years

Name: Twitter

What they do:These cookies allow you to see the streamed Twitter feed.

Duration:

Guest_id: expires after 2 years

pid: expires after 6 months

Removing and disabling cookies

If you do not wish to accept cookies on to your machine you can disable them by adjusting the settings on your browser. However this will affect the functionality of the websites you visit.

For more help on how to disable your cookies or delete them visit www.aboutcookies.or

Cloud Privacy Policy

What Information do we Collect?

We use technologies like cookies (small files stored on your browser), web beacons, or unique device identifiers to identify your computer or device so we can deliver a better experience. Our systems also log information like your browser, operating system and IP address.

We also may collect personally identifiable information that you provide to us, such as your name, address, phone number or email address. With your permission, we may also access other personal information on your device, such as your phone book, calendar or messages, in order to provide services to you. If authorized by you, we may also access profile and other information from services like Facebook.

Our systems may associate this personal information with your activities in the course of providing service to you (such as pages you view or things you click on or search for).

We do not knowingly contact or collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can promptly obtain parental consent or remove the information.

Our service does not currently recognize the “Do Not Track” signal that may be available in some web browsers.

How do we Handle Location Data

In serving you, we may use or store your precise geographical location, if you give us permission to do so. We do not use or share this data for any other purpose. Many devices will indicate through an icon when location services are operating. We only share this location information with others as approved by you.

Accessing your Information

You can sign into your account to see or delete any personally identifiable information we have stored, such as your name, address, email or phone number. You can also contact us by email to request to see or delete this information.

How long do we keep personal data

Our systems are designed to retain log data for up to 90 days after it is collected. We remove personally identifiable information (such as your name, address, email or phone number) and other preferences associated with your account promptly after you delete your account.

Sharing of personal information

We do not share personally identifiable information (such as name, address, email or phone) with other companies for marketing purposes.

Questions about this policy

If you have any questions or concerns about our privacy policies, please contact us:

  • Contact us
  • CPC1 Capital Park Fulbourn Cambridge CB21 5XE United Kingdom

Third party Analytic Service

In order to serve you, we may share your personal and anonymous information with other companies, including vendors and contractors. Their use of information is limited to these purposes, and subject to agreements that require them to keep the information confidential. Our vendors provide assurance that they take reasonable steps to safeguard the data they hold on our behalf, although data security cannot be guaranteed.

Analytics companies may access anonymous data (such as your IP address or device ID) to help us understand how our services are used. They use this data solely on our behalf. They do not share it except in aggregate form; no data is shared as to any individual user. Click to see company privacy policies that govern their use of data.

New Relic

Data Security

We take reasonable administrative, physical and electronic measures designed to safeguard and protect your information from unauthorized access or disclosure. This includes utilizing Secure Sockets Layer (SSL) software, which encrypts the personal information you input, and storing your information in encrypted form behind a firewall designed to block access from outside our network. However, no security or encryption method can be guaranteed to protect information from hackers or human error.