University College Cork (UCC) was established in 1845 as one of three Queen’s Colleges – at Cork, Galway and Belfast. These new colleges were established in the reign of Queen Victoria, and named after her. Now a days there are over 20,000 students and the University is the National University of Ireland and was voted the University of the year by The Sunday Times.
The University of College Cork, has 20,000 students and over 2,500 staff members what it doesn’t have is a centralised timetabling department. Instead it relies on each department to produce their own timetable, with any ad-hoc changes or small teaching sessions being posted on the department’s notice board. A need for managing and communicating these changes had been raised years before.
Four years ago, the university decided that it needed to improve the student offering, by giving students access to their timetables, anywhere. At the start of the project the data collection when trailed showed errors in the processes that were being undertaken, with departments finding the system hard to use and manage.
The initial call to action came from the Student Experience Office asking for the installation of Publish. They needed a single source of truth for timetables that can be accessed on the go, though any smart device, and would allow the students to be notified of changes or cancellations.
A steering group of Estates, Exams, IT and student rep where tasked with managing the project and the implementation. They set a deadline for all department to upload their data, causing procedures to be analysed and changed where necessary. These refinements in the process streamlined the timetabling process and reduced the amount of time each department spends on timetabling.
With Publish now deployed across the university, students are reporting that they on relying on the information being up to date and correct. They are checking their timetables, anywhere. Often on the bus on the way on to campus, to find out where they need to be and when.
What our clients are saying about us
"There have been challenges as well as successes. Some departments found it hard to visualise the move away from posting timetables on a board outside the department realised that procedures undertaken were the same regardless of being online or offline, they soon adopted the move to Publish."