Service Desk Agent
Overview
Service Desk agent should be a high calibre person at graduate level who is flexible in their approach and is able to work in a new and evolving role.
The Scientia Service Desk, the ‘Solution Centre’ will be the Single Point of Contact for all customers, whether via telephone, web or email. The solution centre will deal with support requests for all customers both of a technical and an admin nature.
The Service Desk agent is expected to work within the Solution Centre in the organisation and will make up part of the first line team. Agent will be expected to take calls from customers and be able to record details and triage problems so that calls are passed to the right person for resolution. The expectation is that the agent will develop into the role and be able to provide resolution to simple calls, certainly of the ‘How do I’ type and to a lesser degree the ‘It needs fixing’ type of call.
The agent will also be expected to be able to carry out routine admin tasks such as booking training, sales support and other customer orientated admin. The agent would also be expected to have a secondary role to assist in corporate tasks such as market research which can be managed in CRM.
The expectation is that this person would move to another role within the company within 2 years if possible.
Please apply in writing to consultant.recruit@scientia.com.
Strictly no agencies
